Director of Customer Success

Franklin, TN
Full Time
Executive

Job Title: Director of Customer Success

Location: Franklin, Tennessee

About Us: At HubSync, we are dedicated to empowering our clients with innovative solutions that streamline their operations, enhance customer satisfaction, and drive growth. We pride ourselves on our commitment to delivering exceptional service and results.

Position Overview: We are seeking a dynamic and results-oriented Director of Customer Success to lead our customer success team. This role requires a strategic thinker with a passion for ensuring customer satisfaction and success. The ideal candidate will have experience in the technology sector and a strong understanding of the tax industry, allowing them to provide tailored support and solutions to our clients.

Key Responsibilities:

  • Lead and manage the Customer Success team, focusing on building strong relationships with clients and ensuring their satisfaction with HubSync's products and services.
  • Develop and implement customer success strategies to drive engagement, retention, and upsell opportunities.
  • Monitor key performance metrics and client feedback to identify areas for improvement and develop action plans accordingly.
  • Provide thought leadership and insights on industry trends, best practices, and emerging technologies, particularly in the tax sector.
  • Collaborate closely with sales, product, and marketing teams to align customer success initiatives with company goals.
  • Actively participate in client meetings and presentations to demonstrate value and address any concerns.
  • Facilitate training and onboarding for new clients to ensure they effectively utilize HubSync's solutions.
  • Drive customer advocacy efforts by developing case studies, testimonials, and referrals.

Qualifications:

  • Bachelor’s degree in Business, Management, or a related field; a Master’s degree is a plus.
  • 7+ years of experience in customer success, account management, or related roles, with at least 3 years in a leadership position.
  • Strong knowledge of the technology landscape, with experience in the tax industry being a significant advantage.
  • Proven track record of developing and implementing successful customer success strategies.
  • Excellent communication and interpersonal skills with the ability to build relationships at all levels of an organization.
  • Strong analytical skills and experience with customer success metrics and KPIs.
  • Ability to work collaboratively in a fast-paced, dynamic environment.

Why Join Us? At HubSync, we believe in fostering a culture of innovation and excellence. As the Director of Customer Success, you will play a pivotal role in shaping our customer approach and driving tangible results. We offer competitive compensation, benefits, and opportunities for professional growth.

“We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, s ex, s exual orientation, gender identity, national origin, veteran or disability status.”

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